Service
After sales service commitment
Adhering to the principle of "scientific, practical, timely, and efficient", we provide sincere services and meet the needs of our customers with the utmost sincerity. The company has established a strong technical support and service professional team to provide users with comprehensive technical services, help users choose and use products correctly, and timely solve equipment problems for users.
Free provision of spare parts
Randomly provide free spare parts and vulnerable parts required for the normal operation of the equipment for one year, and spare parts required for equipment maintenance in the future will be provided at a discounted price.
Free installation training
During the installation and commissioning of the equipment, our company will dispatch experienced engineering and technical personnel to provide on-site guidance until the equipment is put into normal operation. After equipment debugging and operation, both parties and relevant departments shall jointly conduct overall acceptance of the product according to the acceptance standards.
Free technical training
According to user needs, the company will dispatch engineering and technical personnel to the site to provide technical training for equipment operation, maintenance personnel based on specific circumstances.
Free warranty during the warranty period
During the product warranty period, if there are any malfunctions caused by product quality issues, our company provides free repair services, replaces damaged components and accessories free of charge, and implements a lifetime warranty outside the warranty period.
Rapid response speed
Ensure to provide a response within half an hour of receiving user requirements, and dispatch dedicated technical service personnel to the site to troubleshoot equipment faults as soon as possible.
Provide after-sales technical support
The company has established a marketing service department dedicated to user service, providing pre-sales and in sales technical consultation, after-sales guidance for installation, debugging, maintenance, and on-site technical training services, solving problems raised by users, collecting user opinions, etc. If the user's device has requirements for modification, expansion, etc., our company will provide timely and accurate support. The marketing service department has a hotline service hotline, which is staffed by dedicated engineers to handle user calls, ensuring that users receive timely technical support and services while using the equipment.
Tianjin Delitai Electric Co., Ltd
Service Department: Liu Wenqi
Mobile phone: 13920432901 (24-hour on)
Phone: 022-68587726
Sales Department: Zhu Shushui
Mobile phone: 13920432901 (24-hour on)
Phone: 022-28896602
Fax: 022-28899275